Your satisfaction is important to us at Explore Trails Voyage. Please read our returns and refunds policy carefully to understand your rights and our procedures.
Eligibility for Returns
- Products are eligible for return within 3 days after shipping.
- To qualify, items must be unused, in their original packaging, and in the same condition as when received.
- Products that show signs of use, damage, or missing parts may be rejected.
How to Initiate a Return
- Contact us within 3 days of receiving your order at [email protected].
- Provide your order number, details of the product(s) you wish to return, and the reason for return.
- We will review your request and provide instructions for returning the product.
Non-Returnable Items
- Certain products, such as those related to hygiene or safety, may not be eligible for return.
- These restrictions will be clearly noted on the product page.
Return Shipping Costs
- Customers are responsible for the cost of return shipping unless the product is defective, damaged, or we sent the wrong item.
- We recommend using a trackable shipping service for returns, as we are not responsible for lost or damaged return shipments.
Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds for COD orders may be processed as store credit or through an alternative refund method agreed upon with you.
- Refunds for electronic payments (if any) will be issued to the original payment method.
- Please allow 7-10 business days for the refund to be processed after approval.
Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please contact us immediately at [email protected] with photos and order details.
- We will work promptly to resolve the issue by offering a replacement, exchange, or refund.